Data Deletion Request

Last updated: March 1, 2026

Summary: Account deletion is available directly within the app without requiring external contact. All cloud data is permanently deleted within 30 days.

One Bag respects your right to control your personal data. This page explains how to delete your data from our services.

Option 1: Delete from Within the App (Recommended)

Open One Bag
Go to Settings
Tap Account
Tap Delete Account
Confirm the deletion in the dialog

This will permanently delete your account and all associated cloud data (trips, packing items, traveler data, forget scores, categories). The deletion is processed within 30 days. No external contact is required.

Option 2: Request Deletion via Email

Send an email to: onebagtravelapp@gmail.com

Subject: Data Deletion Request

Include:

Your registered email address
Your user ID (found in Settings > Account)
Confirmation that you want all data deleted

We will process your request within 30 days and send a confirmation email.

What Data Is Deleted

Data Type	Deleted	Notes
Account profile	Yes	Email, auth tokens removed from Supabase
Trips	Yes	All trip records and metadata
Packing items	Yes	All checklist items across all trips
Traveler profiles	Yes	Family member / companion data
Forget scores	Yes	All learning data (UserStats)
Custom categories	Yes	User-created packing categories
Document vault	Local only	Documents are stored on-device only; uninstall the app to remove
Crash reports	Auto-expire	Sentry crash reports expire after 90 days; no PII included
Ad identifiers	Managed by Google/Apple	Reset via device settings (Settings > Privacy > Advertising)

Local Data

Data stored only on your device (Isar database, document vault files) is not accessible to us. To remove local data:

In-app: Settings > Account > Delete Local Data
Clear app data: Device Settings > Apps > One Bag > Clear Data
Uninstall the app: This removes all local data including vault documents

Subscriptions

Deleting your account does not automatically cancel active subscriptions. Please cancel your subscription separately:

iOS: Settings > Apple ID > Subscriptions > One Bag > Cancel
Android: Google Play Store > Subscriptions > One Bag > Cancel

Contact

If you have questions about data deletion:

Email: onebagtravelapp@gmail.com
Privacy Policy: https://coinsayfasi.github.io/onebag-legal/privacy_en.html